mod_ssl: F.A.Q.

mod_ssl

HowTo

Glossary

``The wise man doesn't give the right answers, he poses the right questions.''

Claude Levi-Strauss

his chapter is a collection of frequently asked questions (FAQ) and corresponding answers following the popular USENET tradition. Most of these questions occured on the Newsgroup comp.infosystems.www.servers.unix or the mod_ssl Support Mailing List modssl-users@modssl.org. They are collected at this place to avoid answering the same questions over and over.
Please read this chapter at least once when installing mod_ssl or at least search for your problem here before submitting a problem report to the author.


Table Of Contents


        About the module
        About Installation
        About Configuration
        About Certificates
        About SSL Protocol
        About Support

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About the module

What is the history of mod_ssl?

Ralf S. Engelschall

Ben Laurie

Apache-SSL

After one year of very active development with over 1000 working hours and over 40 releases mod_ssl reached it's current state. The result is an already very clean source base implementing a very rich functionality. The code size increased by a factor of 4 to currently a total of over 10.000 lines of ANSI C consisting of approx. 70% code and 30% code documentation. From the original Apache-SSL code currently approx. 5% is remaining only. What are the functional differences between mod_ssl and Apache-SSL, from where it is originally derived? This neither can be answered in short (there were too much code changes) nor can be answered at all by the author (there would be immediately flame wars with no reasonable results at the end). But as you easily can guess from the 5% of remaining Apache-SSL code, lot's of differences exists, although user-visible backward compatibility exists for most things.

When you really want a detailed comparison you've to read the entries in the large CHANGES file you can find in the mod_ssl distribution. Usually this is too much hard-core. So I recommend you to either believe in the opinion and recommendations of other users (the simplest approach) or do a comparison yourself (the most reasonable approach). For this grab distributions of mod_ssl (from http://www.modssl.org) and Apache-SSL (from http://www.apache-ssl.org), install both packages, read their documentation and try them out yourself. Then choose the one which pleases you most.

A few final hints to direct your comparison: quality of documentation ("can you easily find answers and are they sufficient?"), quality of source code ("is the source code reviewable so you can make sure there aren't any trapdoors or inherent security risks because of bad programming style?"), easy and clean installation ("can the SSL functionality easily added to an Apache source tree without manual editing or patching?"), clean integration into Apache ("is the SSL functionality encapsulated and cleanly separated from the remaining Apache functionality?"), support for Dynamic Shared Object (DSO) facility ("can the SSL functionality built as a separate DSO for maximum flexibility?"), Win32 port ("is the SSL functionality available also under the Win32 platform?"), amount and quality of functionality ("is the provided SSL functionality and control possibilities sufficient for your situation?"), quality of problem tracing ("is it possible for you to easily trace down the problems via logfiles, etc?"), etc. pp. What are the major differences between mod_ssl and the commercial alternatives like Raven or Stronghold? As of this writing (end of the year 1999) the major difference is the RSA license which one receives (very cheaply in contrast to a direct licensing from RSA DSI) with the commercial Apache SSL products. On the other hand, one needs this license only in the US, of course. So for non-US citizens this point is useless. And even for US citizens the situations is at least solved next year (September 20th, 2000) when the RSA patent expires.

Second, there is the point that one has guarrantied support from the commercial vendors. On the other hand, if you monitored the Open Source quality of mod_ssl and the support activities found on modssl-users@modssl.org, you could ask yourself whether you are really convinced that you can get better support from a commercial vendor.

Third, people often think they would receive perhaps at least a better technical SSL solution than mod_ssl from the commercial vendors. But this is not really the truth, because all commercial alternatives (Raven 1.4.x, Stronghold 3.x, RedHat SWS 2.x, etc.) are actually based on mod_ssl and OpenSSL. The reason for this common misunderstanding is mainly because some vendors make no attempt to make it reasonably clear that their product is actually mod_ssl based. So, do not think, just because the commercial alternatives are usually more expensive, that you are also receiving an alternative technical SSL solution. This is usually not the case. Actually the vendors versions of Apache, mod_ssl and OpenSSL often stay behind the latest free versions and this way still do not include perhaps important bug and security fixes. On the other hand, it sometimes occurs that a vendor version includes useful changes which are not available through the official freely available packages. But most vendors play fair and contribute back those changes to the free software world, of course.

So, in short: There are lots of commercial versions of the popular Apache+mod_ssl+OpenSSL server combination available. And until the RSA patent expires in the year 2000, US citizens have no chance, of course. They have to buy one of the commercial versions. Non-US citizens are not forced into this situation and should decide carefully whether they really need to buy a commercial version or whether it would not be sufficient to directly use the free and official versions of the Apache, mod_ssl and OpenSSL packages. How do I know which mod_ssl version is for which Apache version? That's trivial: mod_ssl uses version strings of the syntax <mod_ssl-version>-<apache-version>, for instance 2.4.0-1.3.9. This directly indicates that it's mod_ssl version 2.4.0 for Apache version 1.3.9. And this also means you only can apply this mod_ssl version to exactly this Apache version (unless you use the --force option to mod_ssl's configure command ;-). Is mod_ssl Year 2000 compliant? Yes, mod_ssl is Year 2000 compliant.

Because first mod_ssl internally never stores years as two digits. Instead it always uses the ANSI C & POSIX numerical data type time_t type, which on mostly all Unix platforms at the moment is a signed long (usually 32-bits) representing seconds since epoch of January 1st, 1970, 00:00 UTC. This signed value overflows in early January 2038 and not in the year 2000. Second, date and time presentations (for instance the variable ``%{TIME_YEAR}'') are done with full year value instead of abbreviating to two digits.

Additionally according to a Year 2000 statement from the Apache Group, the Apache webserver is Year 2000 compliant, too. But whether OpenSSL or the underlaying Operating System (either a Unix or Win32 platform) is Year 2000 compliant is a different question which cannot be answered here. What about mod_ssl and the Wassenaar Arrangement? First, let us explain what Wassenaar and it's Arrangement on Export Controls for Conventional Arms and Dual-Use Goods and Technologies is: This is a international regime, established 1995, to control trade in conventional arms and dual-use goods and technology. It replaced the previous CoCom regime. 33 countries are signatories: Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Republic of Korea, Romania, Russian Federation, Slovak Republic, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and United States. For more details look at http://www.wassenaar.org/.

In short: The aim of the Wassenaar Arrangement is to prevent the build up of military capabilities that threaten regional and international security and stability. The Wassenaar Arrangement controls the export of cryptography as a dual-use good, i.e., one that has both military and civilian applications. However, the Wassenaar Arrangement also provides an exemption from export controls for mass-market software and free software.

In the current Wassenaar ``List of Dual Use Goods and Technologies And Munitions'', under ``GENERAL SOFTWARE NOTE'' (GSN) it says ``The Lists do not control "software" which is either: 1. [...] 2. "in the public domain".'' And under ``DEFINITIONS OF TERMS USED IN THESE LISTS'' one can find the definition: ``"In the public domain": This means "technology" or "software" which has been made available without restrictions upon its further dissemination. N.B. Copyright restrictions do not remove "technology" or "software" from being "in the public domain".''

So, both mod_ssl and OpenSSL are ``in the public domain'' for the purposes of the Wassenaar Agreement and its ``List of Dual Use Goods and Technologies And Munitions List''.

Additionally the Wassenaar Agreement itself has no direct consequence for exporting cryptography software. What is actually allowed or forbidden to be exported from the countries has still to be defined in the local laws of each country. And at least according to official press releases from the German BMWi (see here) and the Switzerland Bawi (see here) there will be no forthcoming export restriction for free cryptography software for their countries. Remember that mod_ssl is created in Germany and distributed from Switzerland.

So, mod_ssl and OpenSSL are not affected by the Wassenaar Agreement.

About Installation

When I access my website the first time via HTTPS I get a core dump?

--enable-rule=SSL_SDBM

SSLSessionCache dbm:

SSLSessionCache shm:

My Apache dumps core when I add both mod_ssl and PHP3?

-DEAPI

When I startup Apache I get errors about undefined symbols like ap_global_ctx?

--enable-rule=EAPI

When I startup Apache I get permission errors related to SSLMutex?

mod_ssl: Child could not open
    SSLMutex lockfile /opt/apache/logs/ssl_mutex.18332 (System error follows)
    [...] System: Permission denied (errno: 13)

parent

/opt

/opt/apache

/opt/apache/logs

User

When I use the MM library and the shared memory cache each process grows 1.5MB according to `top' although I specified 512000 as the cache size?

SSLSessionCache

each

Apache creates files in a directory declared by the internal EAPI_MM_CORE_PATH define. Is there a way to override the path using a configuration directive?

CFLAGS='-DEAPI_MM_CORE_PATH="/path/to/wherever/"'
    ./configure ...

-d

httpd

About Configuration

Is it possible to provide HTTP and HTTPS with a single server?

I know that HTTP is on port 80, but where is HTTPS?

https://secure.server.dom:666/

How can I speak HTTPS manually for testing purposes?

$ telnet localhost 80
GET / HTTP/1.0

for simple testing the HTTP protocol of Apache, it's not such easy for HTTPS because of the SSL protocol between TCP and HTTP. But with the help of OpenSSL's s_client command you can do a similar check even for HTTPS:

$ openssl s_client -connect localhost:443 -state -debug
GET / HTTP/1.0

Before the actual HTTP response you receive detailed information about the SSL handshake. For a more general command line client which directly understands both the HTTP and HTTPS scheme, can perform GET and POST methods, can use a proxy, supports byte ranges, etc. you should have a look at nifty cURL tool. With it you can directly check if your Apache is running fine on Port 80 and 443 as following:

$ curl http://localhost/
$ curl https://localhost/
Why does the connection hang when I connect to my SSL-aware Apache server? Because you connected with HTTP to the HTTPS port, i.e. you used an URL of the form ``http://'' instead of ``https://''. This also happens the other way round when you connect via HTTPS to a HTTP port, i.e. when you try to use ``https://'' on a server that doesn't support SSL (on this port). Make sure you are connecting to a virtual server that supports SSL, which is probably the IP associated with your hostname, not localhost (127.0.0.1). Why do I get ``Connection Refused'' messages when trying to access my freshly installed Apache+mod_ssl server via HTTPS? There can be various reasons. Some of the common mistakes is that people start Apache with just ``apachectl start'' (or ``httpd'') instead of ``apachectl startssl'' (or ``httpd -DSSL''. Or you're configuration is not correct. At least make sure that your ``Listen'' directives match your ``<VirtualHost>'' directives. And if all fails, please do yourself a favor and start over with the default configuration mod_ssl provides you. In my CGI programs and SSI scripts the various documented SSL_XXX variables do not exists. Why? Just make sure you have ``SSLOptions +StdEnvVars'' enabled for the context of your CGI/SSI requests. How can I use relative hyperlinks to switch between HTTP and HTTPS? Usually you have to use fully-qualified hyperlinks because you have to change the URL scheme. But with the help of some URL manipulations through mod_rewrite you can achieve the same effect while you still can use relative URLs:

    RewriteEngine on
    RewriteRule   ^/(.*):SSL$   https://%{SERVER_NAME}/$1 [R,L]
    RewriteRule   ^/(.*):NOSSL$ http://%{SERVER_NAME}/$1  [R,L]

    <a href="document.html:SSL">

About Certificates

What are RSA Private Keys, CSRs and Certificates?

Introduction

Seems like there is a difference on startup between the original Apache and an SSL-aware Apache?

To type in the pass phrase manually when starting the server can be problematic, for instance when starting the server from the system boot scripts. As an alternative to this situation you can follow the steps below under ``How can I get rid of the pass-phrase dialog at Apache startup time?''. How can I create a dummy SSL server Certificate for testing purposes? A Certificate does not have to be signed by a public CA. You can use your private key to sign the Certificate which contains your public key. You can install this Certificate into your server, and people using Netscape Navigator (not MSIE) will be able to connect after clicking OK to a warning dialogue. You can get MSIE to work, and your customers can eliminate the dialogue, by installing that Certificate manually into their browsers.

Just use the ``make certificate'' command at the top-level directory of the Apache source tree right before installing Apache via ``make install''. This creates a self-signed SSL Certificate which expires after 30 days and isn't encrypted (which means you don't need to enter a pass-phrase at Apache startup time).

BUT REMEMBER: YOU REALLY HAVE TO CREATE A REAL CERTIFICATE FOR THE LONG RUN! HOW THIS IS DONE IS DESCRIBED IN THE NEXT ANSWER. Ok, I've got my server installed and want to create a real SSL server Certificate for it. How do I do it? Here is a step-by-step description:

Make sure OpenSSL is really installed and in your PATH. But some commands even work ok when you just run the ``openssl'' program from within the OpenSSL source tree as ``./apps/openssl''.
Create a RSA private key for your Apache server (will be Triple-DES encrypted and PEM formatted):
$ openssl genrsa -des3 -out server.key 1024
Please backup this server.key file and remember the pass-phrase you had to enter at a secure location. You can see the details of this RSA private key via the command:
$ openssl rsa -noout -text -in server.key
And you could create a decrypted PEM version (not recommended) of this RSA private key via:
$ openssl rsa -in server.key -out server.key.unsecure
Create a Certificate Signing Request (CSR) with the server RSA private key (output will be PEM formatted):
$ openssl req -new -key server.key -out server.csr
Make sure you enter the FQDN ("Fully Qualified Domain Name") of the server when OpenSSL prompts you for the "CommonName", i.e. when you generate a CSR for a website which will be later accessed via https://www.foo.dom/, enter "www.foo.dom" here. You can see the details of this CSR via the command
$ openssl req -noout -text -in server.csr
You now have to send this Certificate Signing Request (CSR) to a Certifying Authority (CA) for signing. The result is then a real Certificate which can be used for Apache. Here you have to options: First you can let the CSR sign by a commercial CA like Verisign or Thawte. Then you usually have to post the CSR into a web form, pay for the signing and await the signed Certificate you then can store into a server.crt file. For more information about commercial CAs have a look at the following locations:
- Verisign
  http://digitalid.verisign.com/server/apacheNotice.htm
- Thawte Consulting
  http://www.thawte.com/ssl-digital-certificates/buy-ssl-certificates
- CertiSign Certificadora Digital Ltda.
  http://www.certisign.com.br
- IKS GmbH
  http://www.iks-jena.de/leistungen/ca/
- Uptime Commerce Ltd.
- BelSign NV/SA, now GlobalSign
  http://www.globalsign.com/index.htm
Second you can use your own CA and now have to sign the CSR yourself by this CA. Read the next answer in this FAQ on how to sign a CSR with your CA yourself. You can see the details of the received Certificate via the command:
$ openssl x509 -noout -text -in server.crt
Now you have two files: server.key and server.crt. These now can be used as following inside your Apache's httpd.conf file:
```
       SSLCertificateFile    /path/to/this/server.crt
       SSLCertificateKeyFile /path/to/this/server.key
       
```
The server.csr file is no longer needed.

How can I create and use my own Certificate Authority (CA)?

CA.sh

CA.pl

Create a RSA private key for your CA (will be Triple-DES encrypted and PEM formatted):
$ openssl genrsa -des3 -out ca.key 1024
Please backup this ca.key file and remember the pass-phrase you currently entered at a secure location. You can see the details of this RSA private key via the command
$ openssl rsa -noout -text -in ca.key
And you can create a decrypted PEM version (not recommended) of this private key via:
$ openssl rsa -in ca.key -out ca.key.unsecure
Create a self-signed CA Certificate (X509 structure) with the RSA key of the CA (output will be PEM formatted):
$ openssl req -new -x509 -days 365 -key ca.key -out ca.crt
You can see the details of this Certificate via the command:
$ openssl x509 -noout -text -in ca.crt
Prepare a script for signing which is needed because the ``openssl ca'' command has some strange requirements and the default OpenSSL config doesn't allow one easily to use ``openssl ca'' directly. So a script named sign.sh is distributed with the mod_ssl distribution (subdir pkg.contrib/). Use this script for signing.
Now you can use this CA to sign server CSR's in order to create real SSL Certificates for use inside an Apache webserver (assuming you already have a server.csr at hand):
$ ./sign.sh server.csr
This signs the server CSR and results in a server.crt file.

How can I change the pass-phrase on my private key file?

$ openssl rsa -des3 -in server.key -out server.key.new
$ mv server.key.new server.key

Here you're asked two times for a PEM pass-phrase. At the first prompt enter the old pass-phrase and at the second prompt enter the new pass-phrase. How can I get rid of the pass-phrase dialog at Apache startup time? The reason why this dialog pops up at startup and every re-start is that the RSA private key inside your server.key file is stored in encrypted format for security reasons. The pass-phrase is needed to be able to read and parse this file. When you can be sure that your server is secure enough you perform two steps:

Remove the encryption from the RSA private key (while preserving the original file):
$ cp server.key server.key.org
$ openssl rsa -in server.key.org -out server.key
Make sure the server.key file is now only readable by root:
$ chmod 400 server.key

Now server.key will contain an unencrypted copy of the key. If you point your server at this file it will not prompt you for a pass-phrase. HOWEVER, if anyone gets this key they will be able to impersonate you on the net. PLEASE make sure that the permissions on that file are really such that only root or the web server user can read it (preferably get your web server to start as root but run as another server, and have the key readable only by root).

As an alternative approach you can use the ``SSLPassPhraseDialog exec:/path/to/program'' facility. But keep in mind that this is neither more nor less secure, of course. How do I verify that a private key matches its Certificate? The private key contains a series of numbers. Two of those numbers form the "public key", the others are part of your "private key". The "public key" bits are also embedded in your Certificate (we get them from your CSR). To check that the public key in your cert matches the public portion of your private key, you need to view the cert and the key and compare the numbers. To view the Certificate and the key run the commands:

$ openssl x509 -noout -text -in server.crt
$ openssl rsa -noout -text -in server.key

The `modulus' and the `public exponent' portions in the key and the Certificate must match. But since the public exponent is usually 65537 and it's bothering comparing long modulus you can use the following approach:

$ openssl x509 -noout -modulus -in server.crt | openssl md5
$ openssl rsa -noout -modulus -in server.key | openssl md5

And then compare these really shorter numbers. With overwhelming probability they will differ if the keys are different. BTW, if I want to check to which key or certificate a particular CSR belongs you can compute

$ openssl req -noout -modulus -in server.csr | openssl md5 What does it mean when my connections fail with an "alert bad certificate" error? Usually when you see errors like ``OpenSSL: error:14094412: SSL routines:SSL3_READ_BYTES:sslv3 alert bad certificate'' in the SSL logfile, this means that the browser was unable to handle the server certificate/private-key which perhaps contain a RSA-key not equal to 1024 bits. For instance Netscape Navigator 3.x is one of those browsers. Why does my 2048-bit private key not work? The private key sizes for SSL must be either 512 or 1024 for compatibility with certain web browsers. A keysize of 1024 bits is recommended because keys larger than 1024 bits are incompatible with some versions of Netscape Navigator and Microsoft Internet Explorer, and with other browsers that use RSA's BSAFE cryptography toolkit. Why is client authentication broken after upgrading from SSLeay version 0.8 to 0.9? The CA certificates under the path you configured with SSLCACertificatePath are found by SSLeay through hash symlinks. These hash values are generated by the `openssl x509 -noout -hash' command. But the algorithm used to calculate the hash for a certificate has changed between SSLeay 0.8 and 0.9. So you have to remove all old hash symlinks and re-create new ones after upgrading. Use the Makefile mod_ssl placed into this directory. How can I convert a certificate from PEM to DER format? The default certificate format for SSLeay/OpenSSL is PEM, which actually is Base64 encoded DER with header and footer lines. For some applications (e.g. Microsoft Internet Explorer) you need the certificate in plain DER format. You can convert a PEM file cert.pem into the corresponding DER file cert.der with the following command: $ openssl x509 -in cert.pem -out cert.der -outform DER I try to install a Verisign certificate. Why can't I find neither the getca nor getverisign programs Verisign mentions? This is because Verisign has never provided specific instructions for Apache+mod_ssl. Rather they tell you what you should do if you were using C2Net's Stronghold (a commercial Apache based server with SSL support). The only thing you have to do is to save the certificate into a file and give the name of that file to the SSLCertificateFile directive. Remember that you need to give the key file in as well (see SSLCertificateKeyFile directive). For a better CA-related overview on SSL certifiate fiddling you can look at Thawte's mod_ssl instructions. Can I use the Server Gated Cryptography (SGC) facility (aka Verisign Global ID) also with mod_ssl? Yes, mod_ssl since version 2.1 supports the SGC facility. You don't have to configure anything special for this, just use a Global ID as your server certificate. The step up of the clients are then automatically handled by mod_ssl under run-time. For details please read the README.GlobalID document in the mod_ssl distribution. After I have installed my new Verisign Global ID server certificate, the browsers complain that they cannot verify the server certificate? That is because Verisign uses an intermediate CA certificate between the root CA certificate (which is installed in the browsers) and the server certificate (which you installed in the server). You should have received this additional CA certificate from Verisign. If not, complain to them. Then configure this certificate with the SSLCertificateChainFile directive in the server. This makes sure the intermediate CA certificate is send to the browser and this way fills the gap in the certificate chain.

About SSL Protocol

Why has my webserver a higher load now that I run SSL there?

Often HTTPS connections to my server require up to 30 seconds for establishing the connection, although sometimes it works faster?

/dev/random

SSLRandomSeed

What SSL Ciphers are supported by mod_ssl?

RC4 with MD5
RC4 with MD5 (export version restricted to 40-bit key)
RC2 with MD5
RC2 with MD5 (export version restricted to 40-bit key)
IDEA with MD5
DES with MD5
Triple-DES with MD5

To determine the actual list of supported ciphers you can run the following command:

$ openssl ciphers -v
I want to use Anonymous Diffie-Hellman (ADH) ciphers, but I always get ``no shared cipher'' errors? In order to use Anonymous Diffie-Hellman (ADH) ciphers, it is not enough to just put ``ADH'' into your SSLCipherSuite. Additionally you have to build OpenSSL with ``-DSSL_ALLOW_ADH''. Because per default OpenSSL does not allow ADH ciphers for security reasons. So if you are actually enabling these ciphers make sure you are informed about the side-effects. I always just get a 'no shared ciphers' error if I try to connect to my freshly installed server? Either you have messed up your SSLCipherSuite directive (compare it with the pre-configured example in httpd.conf-dist) or you have choosen the DSA/DH algorithms instead of RSA under "make certificate" and ignored or overseen the warnings. Because if you have choosen DSA/DH, then your server no longer speaks RSA-based SSL ciphers (at least not until you also configure an additional RSA-based certificate/key pair). But current browsers like NS or IE only speak RSA ciphers. The result is the "no shared ciphers" error. To fix this, regenerate your server certificate/key pair and this time choose the RSA algorithm. Why can't I use SSL with name-based/non-IP-based virtual hosts? The reason is very technical. Actually it's some sort of a chicken and egg problem: The SSL protocol layer stays below the HTTP protocol layer and encapsulates HTTP. When an SSL connection (HTTPS) is established Apache/mod_ssl has to negotiate the SSL protocol parameters with the client. For this mod_ssl has to consult the configuration of the virtual server (for instance it has to look for the cipher suite, the server certificate, etc.). But in order to dispatch to the correct virtual server Apache has to know the Host HTTP header field. For this the HTTP request header has to be read. This cannot be done before the SSL handshake is finished. But the information is already needed at the SSL handshake phase. Bingo! When I use Basic Authentication over HTTPS the lock icon in Netscape browsers still show the unlocked state when the dialog pops up. Does this mean the username/password is still transmitted unencrypted? No, the username/password is already transmitted encrypted. The icon in Netscape browsers is just not really synchronized with the SSL/TLS layer (it toggles to the locked state when the first part of the actual webpage data is transferred which is not quite correct) and this way confuses people. The Basic Authentication facility is part of the HTTP layer and this layer is above the SSL/TLS layer in HTTPS. And before any HTTP data communication takes place in HTTPS the SSL/TLS layer has already done the handshake phase and switched to encrypted communication. So, don't get confused by this icon. When I connect via HTTPS to an Apache+mod_ssl server with Microsoft Internet Explorer (MSIE) I sometimes get I/O errors and the message "bad data from the server". What's the reason? The reason is that MSIE's SSL implementation has some subtle bugs related to the HTTP keep-alive facility and the SSL close notify alerts on socket connection close. You've to work-around this by forcing Apache+mod_ssl to not use keep-alive connections and not sending the SSL close notify messages to MSIE clients. This can be done by using the following directive in your SSL-aware virtual host section:

    SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown

When I connect via HTTPS to an Apache+mod_ssl server with Netscape Navigator I get I/O errors and the message "Netscape has encountered bad data from the server" What's the reason?

About Support

What information resources are available in case of mod_ssl problems?

Answers in the User Manual's F.A.Q. List (this)
http://www.modssl.org/docs/2.5/ssl_faq.html
First look inside the F.A.Q. (this text), perhaps your problem is such popular that it was already answered a lot of times in the past.
Postings from the modssl-users Support Mailing List http://www.modssl.org/news/list.html
Second search for your problem in one of the existing archives of the modssl-users mailing list. Perhaps your problem popped up at least once for another user, too.
Problem Reports in the Bug Database http://www.modssl.org/support/bugdb/
Third look inside the mod_ssl Bug Database. Perhaps someone else already has reported the problem.

What support contacts are available in case of mod_ssl problems?

Write a Problem Report into the Bug Database
http://www.modssl.org/support/bugdb/
This is the preferred way of submitting your problem report, because this way it gets filed into the bug database (it cannot be lost) and send to the modssl-users mailing list (others see the current problems and learn from answers).
Write a Problem Report to the modssl-users Support Mailing List
modssl-users @ modssl.org
This is the second way of submitting your problem report. You have to subscribe to the list first, but then you can easily discuss your problem with both the author and the whole mod_ssl user community.
Write a Problem Report to the author
rse @ engelschall.com
This is the last way of submitting your problem report. Please avoid this in your own interest because the author is really a very busy men. Your mail will always be filed to one of his various mail-folders and is usually not processed as fast as a posting on modssl-users.

What information and details I've to provide to the author when writing a bug report?

Apache, mod_ssl and OpenSSL version information
The mod_ssl version you should really know. It's for instance the version number in the distribution tarball. The Apache version can be determined by running ``httpd -v''. The OpenSSL version can be determined by running ``openssl version''. Alternatively when you have Lynx installed you can run the command ``lynx -mime_header http://localhost/ | grep Server'' to determine all information in a single step.
The details on how you built and installed Apache+mod_ssl+OpenSSL
For this you can provide a logfile of your terminal session which shows the configuration and install steps. Alternatively you can at least provide the author with the APACI `configure'' command line you used (assuming you used APACI, of course).
In case of core dumps please include a Backtrace
In case your Apache+mod_ssl+OpenSSL should really dumped core please attach a stack-frame ``backtrace'' (see the next question on how to get it). Without this information the reason for your core dump cannot be found. So you have to provide the backtrace, please.
A detailed description of your problem
Don't laugh, I'm totally serious. I already got a lot of problem reports where the people not really said what's the actual problem is. So, in your own interest (you want the problem be solved, don't you?) include as much details as possible, please. But start with the essentials first, of course.

I got a core dump, can you help me?

Ok, I got a core dump but how do I get a backtrace to find out the reason for it?

Make sure you have debugging symbols available in at least Apache and mod_ssl. On platforms where you use GCC/GDB you have to build Apache+mod_ssl with ``OPTIM="-g -ggdb3"'' to achieve this. On other platforms at least ``OPTIM="-g"'' is needed.
Startup the server and try to produce the core-dump. For this you perhaps want to use a directive like ``CoreDumpDirectory /tmp'' to make sure that the core-dump file can be written. You then should get a /tmp/core or /tmp/httpd.core file. When you don't get this, try to run your server under an UID != 0 (root), because most "current" kernels do not allow a process to dump core after it has done a setuid() (unless it does an exec()) for security reasons (there can be privileged information left over in memory). Additionally you can run ``/path/to/httpd -X'' manually to force Apache not not fork.
Analyze the core-dump. For this run ``gdb /path/to/httpd /tmp/httpd.core'' or a similar command has to run. In GDB you then just have to enter the ``bt'' command and, voila, you get the backtrace. For other debuggers consult your local debugger manual. Send this backtrace to the author.